Overview
We are looking for an Operations Coordinator to manage the day-to-day customer service, order processing, shipping, returns, and warehouse operations for Stompers Gloves. This is a hands-on role for someone who can work independently, stay organized, and keep things moving without needing constant direction. You will be responsible for both desk work and physical warehouse work throughout the day.

This is an operations role with ownership, but it is not a supervisory or salaried position. The right person will be able to identify routine problems, work toward solutions, stay productive during slower periods, and escalate issues when needed rather than for every minor question. We are willing to train the right person in our specific processes, but strong attention to detail, reliability, and basic problem-solving ability are required.

What You’ll Do

• Order fulfillment: Oversee and perform order fulfillment for our sales channels, including our website, Amazon, eBay, and wholesale accounts.
• Customer service: Monitor and respond to phone calls, emails, text messages, and other customer communication for the brands being represented.
• Returns and exchanges: Process returns and exchanges, including inspecting items for damage, defects, or other issues.
• Order entry and records: Enter orders and record sales transactions in QuickBooks and related systems.
• Shipping and export paperwork: Prepare and ship orders using the appropriate carriers, including international customs declaration forms when required.
• Wholesale support: Accept, review, and process wholesale orders while monitoring for compliance with terms of sale.
• Inventory accuracy: Monitor inventory levels and help ensure product counts remain accurate across warehouse stock and sales channels.
• Listing oversight support: Monitor sales channels for listing issues, inventory mismatches, customer feedback, and product-related problems, and coordinate with the eCommerce Product Coordinator when updates or corrections are needed.
• Warehouse operations: Pull products for orders, restock picking locations, receive incoming products, and maintain a clean, neat, and organized warehouse.
• Use sale history reports and Amazon recommendations to maintain appropriate stock levels at Amazon warehouses.
• Audits and restocking: Perform inventory counts, identify low-stock items, and help prevent fulfillment or supply issues before they become larger problems.
• Supplies monitoring: Monitor levels of critical supplies such as shipping materials and retail packaging supplies.
• Company vehicle use: Operate a company vehicle when necessary to pick up product or drop off outgoing parcels with carriers.

What You’ll Need to Bring

• Strong customer service and communication skills.
• Good organizational skills and strong attention to detail.
• The ability to work independently, stay on task, and manage routine issues without close supervision.
• Sound judgment in knowing what can be handled directly and what truly needs to be escalated.
• Standard computer and internet proficiency.
• Comfort learning QuickBooks, shipping systems, and online sales channel interfaces.
• The ability to switch between customer communication, order processing, shipping, and physical warehouse work without losing track of priorities.
• Reliability and consistency in showing up, staying productive, and following work through to completion.

Work Style & Environment

• This role is fully on-site.
• This role combines desk work and physical warehouse work every day.
• You must be able to stand, bend, kneel, lift boxes, clean and organize work areas, and move products as needed.
• Training will be provided on our specific systems and processes.
• Full-time, Monday through Friday.
• During the peak selling season (November-January) there is NO PTO and mandatory overtime on weekends should be expected a few weeks each year during this time.

Overview
We’re looking for an energetic people-person who can guide customers through our showroom, provide expert product advice, and maintain a welcoming store environment. You’ll assist visitors in finding products that fulfill their desires, while making them feel comfortable in our store. You will also manage inventory flow between the warehouse and the floor, and ensure the space remains spotless, from stocking shelves to mopping floors. This is an entry level job, so we are willing to train you on our specific processes, but previous sales experience and basic knowledge of the Leather community is required.

What You’ll Do

• Customer consultation: Greet showroom visitors warmly, listen to their needs, and guide them to the specific products that fulfill their desires and requirements.
• Sales & service: Process transactions at the register, answer questions about pricing, and resolve customer inquiries with a helpful, positive attitude.
• Leather crafting: Utilize downtime to work on assigned leather crafting projects (we will provide training on the specific techniques required).
• Inventory handling: Move boxes containing products to and from our warehouse, unpack shipments, and ensure the sales floor is fully stocked and neatly organized.
• Store maintenance: maintain a clean and safe shopping environment; this includes daily tasks such as dusting displays, mopping floors, and cleaning the bathrooms.
• Product education: Continuously learn about our new arrivals and catalog so you can offer informed recommendations to our community.

What You’ll Need to Bring

• Strong interpersonal skills with the ability to make every customer feel comfortable, valued, and heard.
• Physical stamina to lift and move inventory boxes, stand for extended periods, and perform necessary cleaning duties.
• A positive, “can-do” attitude with the ability to multitask and switch gears quickly during busy hours.
• Basic knowledge of the Leather community and culture to authentically assist our specific customer base.
• Reliability and punctuality to ensure the showroom opens on time and runs smoothly.
• Bonus points: Previous retail or showroom experience. Experience with handcrafting or leather work. Familiarity with Square Point of Sale (POS) systems. Visual merchandising experience (making displays look good).

Work Style & Environment

• This role is fully on‑site in a relaxed, LGBTQIA+ friendly workplace.
• Our dress code is informal. Open toe shoes are not allowed. Wearing and boots and our gear is preferred, but we will work with what you have.

Available Shifts

• Monday:  4 pm to 8 pm
• Tuesday: 4 pm to 8 pm

Overview
This position earns tips! We’re looking for a responsible and independent team member to manage our retail space located within the Ramrod bar. You’ll assist customers in finding gear that fulfills their desires, work on leather crafting projects during downtime, and ensure the shop remains spotless. Because this location is situated inside a bar, you must be comfortable working in a nightlife environment. We will train you on our specific processes and crafting techniques, but previous sales experience and basic knowledge of the Leather community is required.

What You’ll Do

• Customer consultation: Greet bar patrons and customers warmly, listen to their needs, and guide them to the specific products that fulfill their desires.
• Sales & service: Process transactions, answer questions about pricing, and handle sales with a positive attitude which will help with your tips!
• Leather crafting: Utilize downtime to work on assigned leather crafting projects (we will provide training on the specific techniques required).
• Store maintenance: Maintain a clean and safe shopping environment; this includes daily tasks such as cleaning the shop area and ensuring displays are tidy at the end of the night.
• Bar atmosphere: Navigate the unique energy of a bar environment while maintaining professional service and representing the brand standards.

What You’ll Need to Bring

• Strong interpersonal skills with the ability to make every customer feel comfortable, valued, and heard.
• Reliability and independence, as you may be working solo, punctuality and responsibility are critical.
• A positive attitude with the ability to switch between serving customers and focusing on detailed crafting work.
• Basic knowledge of the Leather community and culture to authentically assist our specific customer base.
• Comfort working in a bar/nightlife setting.
• Bonus points: Previous retail experience. Experience with handcrafting or leather work. Familiarity with Square Point of Sale (POS) systems.

Work Style & Environment

• This role is on‑site located within the Ramrod bar (a relaxed, LGBTQIA+ friendly environment).
• Our dress code is informal. Open toe shoes are not allowed. Wearing boots and our gear is preferred, but we will work with what you have.
• You’ll collaborate with the main store team regarding inventory and sales goals.

Available Shifts

• Sunday: 8:00 PM to 2:00 AM (Monday Morning)