Shipping Information
At LeatherWerks, we do our best to make shipping easy and cost effective. If you have any questions, call or text us at 954.761.1236, or fill out the form on our Contact page.
By using the LeatherWerks website, you acknowledge that you have read and agree to all the terms, conditions, and policies on this “Shipping Information” page, our Returns and Exchanges page, our Terms and Conditions page, and our Privacy Policy page.
We make every effort to ship within one business day of your order. LeatherWerks will always attempt to contact you if your order may be delayed for any reason. Some of the merchandise we sell may be shipped directly from the manufacturer to you.
Our Standard Shipping Method is UPS Ground however, depending upon circumstances, we may also use other UPS shipping methods, or other shipping carriers and their shipping methods, such as but not limited to, DHL, FedEx, or United States Postal Service (USPS). When shipping to APO/FPO, Alaska, Hawaii, and U.S. Territories which include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, and the Minor Outlying Islands, typically we will use United States Postal Service (USPS).
Occasionally, usually related to destinations in remote locations or because of heavy weight items in the order, the shipping fees for us to ship your order might be exceptionally high. In these cases, and at our discretion, we will contact you to arrange for an additional shipping payment. If we do not hear from you within one business day, or you choose to decline the additional payment, we will cancel your order with a full refund.
United States Orders
LeatherWerks ships using our Standard Shipping Method as outlined above. For faster shipping at extra cost, LeatherWerks can provide Second Day or Next Day Services to most U.S. addresses. If you need faster delivery, contact us before you place your order to see if we can accommodate your shipping needs.
Shipping rates for United States Orders are based on location. Please see the following table to determine your shipping rate.
| Rate | Location |
|---|---|
| Free Shipping | Orders $80 and Above in the United States Excluding APO/FPO, Alaska, Hawaii, and U.S. Territory Addresses |
| Flat Rate of $15 | Orders Below $80 in the United States, and Orders to APO/FPO, Alaska, Hawaii, and U.S. Territory Addresses |
Our shipping cut off time is 3 PM Eastern Time. Orders received before 3 PM will usually ship that day! Please make sure your email address and phone number on your order are correct. If we have any questions or need to verify information, we will call or text you within one business day.
LeatherWerks will also email you a shipment tracking number as soon as your order departs. This is usually within one business day after your order has been placed.
For our customers in the United States who wish to exchange their merchandise, if your merchandise meets the provisions on the Returns and Exchanges page, LeatherWerks will provide a free prepaid return shipping label once per paid order so you can exchange your merchandise for a one-time size exchange. For customers who want to exchange their merchandise using an alternate shipping method instead of the free prepaid shipping label we provide, they may do so using their preferred shipping method at their own expense. For each additional exchange after the first exchange, you must pay the shipping fee to return the merchandise to LeatherWerks and pay the shipping fee for us to send the replacement merchandise to you. For our complete policy on Returns and Exchanges, please see our Returns and Exchanges page.
A claim of manufacture defect will only be evaluated by LeatherWerks for 30 days from the delivery date. After 30 days, customers will need to take their claims directly to the manufacturer. When a claim is made to LeatherWerks, we may require you to return the merchandise to us or the manufacturer for further evaluation. Regardless of the customer’s country of origin, LeatherWerks makes no guarantees that we will pay shipping fees to have your merchandise shipped to us, or that we will pay to have replacement merchandise, if the claim is approved, shipped to you. Who pays what shipping fees will be decided exclusively by LeatherWerks, at our discretion, our decision will be final, and you agree to be bound by our decision. See our Returns and Exchanges page for complete details on claims of manufacture defect.
Canada Orders and International Orders
For our International Customers who want to exchange their merchandise, if your merchandise meets the provisions on the Returns and Exchanges page, although LeatherWerks will provide a one-time size exchange, we cannot offer a prepaid return shipping label. You must pay the shipping fee to return the merchandise to LeatherWerks, but LeatherWerks will pay the shipping fee to send the replacement merchandise to you. For each additional exchange after the first exchange, you must pay the shipping fee to return the merchandise to LeatherWerks and pay the shipping fee for us to send the replacement merchandise to you. For our complete policy on Returns and Exchanges, please see our Returns and Exchanges page.
A claim of manufacture defect will only be evaluated by LeatherWerks for 30 days from the delivery date. After 30 days, customers will need to take their claims directly to the manufacturer. When a claim is made to LeatherWerks, we may require you to return the merchandise to us or the manufacturer for further evaluation. Regardless of the customer’s country of origin, LeatherWerks makes no guarantees that we will pay shipping fees to have your merchandise shipped to us, or that we will pay to have replacement merchandise, if the claim is approved, shipped to you. Who pays what shipping fees will be decided exclusively by LeatherWerks, at our discretion, our decision will be final, and you agree to be bound by our decision. See our Returns and Exchanges page for complete details on claims of manufacture defect.
Shipping rates for International Orders are based on location. Please see the following table to determine your shipping rate.
| Rate | Location |
|---|---|
| Flat Rate of $40 | Australia Mexico New Zealand |
| Flat Rate of $45 | Belgium France Germany Ireland Israel Italy Japan Luxembourg Netherlands Singapore South Korea Taiwan |
| Flat Rate of $50 | Antigua and Barbuda Aruba Austria Bahamas Barbados Bermuda Bonaire, Saiint Eustatius and Saba Canada Cayman Islands Cook Islands Costa Rica Denmark Fiji Finland Greece Greenland Grenada Guernsey Iceland Jersey Liechtenstein lsle of Man Monaco Norway Philippines Portugal Saint Kitts and Nevis Saint Lucia Saint Martin (Dutch Part) Saint Martin (French Part) Spain Sweden Switzerland Vatican Virgin Islands (British) |
| Flat Rate of $55 | Hungary |
| Flat Rate of $60 | Chile |
International Shipping Policy and Terms
When placing a Canada Order or International Order, you accept and agree to the LeatherWerks International Shipping Policy and Terms. By doing so, you will agree and expect to pay a local customs fee at the time of delivery.
You understand that all packages shipping outside the U.S. are subject to local government customs, tariffs, taxes, duties, and other related government fees as deemed necessary by the shipping destinations government. These fees are assessed, controlled, and retained by the local government. None of these fees are passed onto LeatherWerks.
You agree to pay any and all such fees that the shipping destination’s government deems necessary. These fees are always changing; only your local customs office can estimate what any or all such fees will be in advance to placing your order. Fees generally are 25% of the value of your order, but these vary by country and can be lower or higher. If you do not accept the package upon delivery, and the package requires that it be returned to LeatherWerks, you will accept responsibility to pay for all shipping fees to and from your shipping destination and any duties or taxes that are not refunded to LeatherWerks. Return shipping and any additional fees will be deducted from any refund due to you. Return shipping to the United States is normally significantly more expensive than what LeatherWerks charged for shipping to you.
Please do not ask if we can list a false low-dollar value or list shipments as “gifts” on customs forms. We cannot!
LeatherWerks will try to ship your international order as soon as possible. We cannot guarantee shipping times. Please make sure your email address and phone number on your order are correct. If we have any questions or need to verify information, we will email you within one business day.
LeatherWerks will also email you a shipment tracking number as soon as your order departs our store. This is usually within one business day after your order has been placed. Please estimate five to ten business days transit time to your international shipping destination.
As already stated, LeatherWerks does not offer complimentary exchanges for size adjustments on Canada Orders or International Orders. You need to be absolutely certain of your size before placing a Canada Order or International Order. If your merchandise does not fit, you must pay the shipping fee to return the merchandise to LeatherWerks, but for the first exchange LeatherWerks will pay the shipping fee to send the replacement merchandise to you. For each additional exchange after the first exchange, you must pay the shipping fee to return the merchandise to LeatherWerks and pay the shipping fee for us to send the replacement merchandise to you. For our complete policy on Returns and Exchanges, please see our Returns and Exchanges page.
Have questions? We are here to help! Call or text us at 954.761.1236, or fill out the form on our Contact page.
Revised 2024.02